Privacy Policy

1. Introduction

Axio Ledger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise accounting platform and personal finance management services available at https://axioledger.com.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, organization name, and industry type when you create an account.
• Financial Data: Transaction records, account balances, invoices, expenses, journal entries, and other accounting data you enter or upload.
• Payment Information: Billing details processed through our secure payment provider (Stripe).
• Communications: Messages, support requests, and feedback you send to us.

2.2 Information from Third-Party Services

When you connect your financial accounts through our platform, we use Plaid Inc. ("Plaid") to gather your financial information from financial institutions. By using our service, you grant Axio Ledger and Plaid the right to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

Information collected through Plaid may include:

• Account holder name and contact information
• Account type, balance, and transactions
• Account and routing numbers
• Transaction history including date, amount, merchant, and category

2.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent, and interaction patterns.
• Cookies: Session and preference cookies to maintain your login state and preferences.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our accounting and financial management services
• Process transactions and send related information
• Sync and display your financial account information
• Categorize transactions and provide spending insights
• Generate financial reports and analytics
• Send administrative notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Plaid: Financial account aggregation and data retrieval
• Stripe: Payment processing
• Cloud Infrastructure: Secure data hosting and storage

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS 1.3
• Encryption at Rest: Stored data is encrypted using AES-256 encryption
• Access Controls: Role-based access controls and multi-factor authentication
• Audit Logging: Comprehensive logging of all data access and modifications
• Regular Security Reviews: Periodic vulnerability assessments and security audits

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

• Account Data: Retained while account is active, deleted within 90 days of account closure upon request
• Financial Data: Retained for 7 years for tax and regulatory compliance
• Audit Logs: Retained for 7 years for compliance purposes
• Usage Data: Aggregated and anonymized after 24 months

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, visit the Security Settings in your dashboard or contact us at [email protected].

8. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: